Travel CRM & Sales

Turn every enquiry into a booked, profitable trip

One pipeline from first enquiry to confirmed PNR — with quotes, follow-ups and margin visible on every deal, so nothing slips and nobody under-prices.

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The problem

What this puts an end to

Enquiries arrive across phone, email, WhatsApp and the website, then vanish into inboxes and spreadsheets. Quotes get rebuilt from scratch, follow-ups are forgotten, and you only learn a lead went cold when a competitor confirms the booking instead.

Built for how travel actually sells

Flightna models the way agencies quote, mark up and convert — not a generic sales CRM bolted onto travel.

Multi-passenger PNR-aware quotes
Net, published and IT fare mark-up rules
Multi-currency quoting & display
Lead source & campaign attribution
Group, FIT and corporate pipelines
Quote versioning & re-issue history

Capabilities

What Travel CRM & Sales does

Unified enquiry inbox

Capture leads from phone, email, web forms and chat into one pipeline so no traveller is ever lost.

Quote-to-itinerary builder

Turn a destination brief into a priced, branded itinerary in minutes and resend variations in a click.

Margin-aware pricing

See cost, mark-up and net margin on every quote before you send it, so agents never sell below the floor.

Automated follow-up cadences

Trigger reminders and nudges by stage and value so high-intent travellers are chased before they go cold.

Agent performance pipeline

Track conversion, response time and revenue per agent to coach the team on what actually wins bookings.

One-click convert to booking

Push an accepted quote straight into the reservation engine with traveller and fare detail already attached.

How it works

Live in your workflow, fast

Capture the enquiry

Every lead from web, phone, email and chat lands in one pipeline with source and value attached.

Build and price the quote

Assemble the itinerary, apply mark-up rules and send a branded proposal the traveller can accept.

Follow up on autopilot

Stage-based cadences chase warm leads and surface the deals worth an agent's personal call.

Convert to a booking

Acceptance pushes the trip into the reservation engine and finance with no re-keying.

Travel CRM & Sales

Turn every enquiry into a booked, profitable trip

Status

Connected

live data

Automation

no re-keying

It all connects

Works hand-in-hand with

This is the point of an ERP: Travel CRM & Sales shares one source of truth with the rest of Flightna.

Booking & Reservations Finance & Accounting AI Decision Dashboards

“We finally see every enquiry and its margin in one place. Conversion is up because nothing sits in an inbox for three days any more.”

Sales DirectorMulti-branch leisure agency · (reference available on request)

FAQ

Travel CRM & Sales — questions, answered

Can it capture enquiries from WhatsApp and email automatically?

Yes. Web forms, email, phone logs and chat all feed one pipeline, each tagged with source and estimated value. Agents work a single list instead of juggling channels, so no enquiry is missed.

Does it show margin on a quote before we send it?

It does. Every quote line carries cost, mark-up and net margin, with rules that stop agents quoting below your floor. You protect profit without slowing the team down.

How does it connect to bookings?

An accepted quote converts to a booking in one click, carrying traveller, fare and itinerary detail into the reservation engine. Finance sees the sale immediately, with nothing re-typed.

Will it work for corporate and group sales, not just leisure?

Yes. You can run separate pipelines and quoting rules for FIT, group and corporate business. Each has its own cadences, approval steps and reporting so the right process follows the right deal.

See Travel CRM & Sales in action

Book a 30-minute demo and we’ll show Flightna working on your real workflow — from enquiry to settled invoice.

Book a Demo See pricing

30 minutes · no obligation · tailored to your business