Catch costly errors before the ticket issues
Flightna sits between booking and back office, applying your rules, auditing fares and clearing queues automatically — so mistakes are caught before they become ADMs or refunds.
What this puts an end to
The mid-office is where money quietly leaks: a missed queue, a wrong fare loaded, a commission not claimed. Done by hand it is slow and error-prone, and the cost of a single missed rule only appears later as an ADM or an unhappy traveller.
Flightna encodes the checks your most experienced ticketing staff do — and runs them on every booking, every time.
- GDS queue automation & monitoring
- Pre-ticketing fare-rule audits
- Schedule-change handling
- ADM-prevention checks
- Commission & incentive validation
- PNR robotics for repetitive tasks
What Mid-Office Automation does
Work GDS queues automatically by rule so schedule changes and ticketing deadlines never slip.
Check every booking against fare rules and your policies before issue to stop expensive mistakes.
Issue tickets automatically when conditions are met, or hold and flag the ones that need a human.
Run repetitive PNR edits, remarks and quality checks with robotics instead of agent time.
Verify that every eligible commission and incentive is claimed so none is silently left behind.
Route only the bookings that genuinely need attention to the right person with full context.
Live in your workflow, fast
Set the fare checks, ticketing conditions and queue logic your business runs on.
Each PNR is audited against fare rules and policy the moment it lands.
Clean bookings ticket and clear queues on their own; the rest are flagged with the reason.
Only genuine exceptions reach an agent, routed with full context for a fast decision.
Works hand-in-hand with
This is the point of an ERP: Mid-Office Automation shares one source of truth with the rest of Flightna.
“It quietly clears our queues overnight and stops the fare errors that used to turn into ADMs. The team focuses on real exceptions now.”
Mid-Office Automation — questions, answered
What does the mid-office actually automate?
How does it prevent ADMs?
Will it issue tickets without us checking?
Does it work queues across our GDSs?
See Mid-Office Automation in action
Book a 30-minute demo and we’ll show Flightna working on your real workflow — from enquiry to settled invoice.
30 minutes · no obligation · tailored to your business